Privacy Policy

1. Introduction

Syinx Platforms Pty Ltd (“Syinx”, “we”, “us”, “our”) is an Australian technology company providing artificial intelligence platforms, applications, APIs, and related services (collectively, the “Services”).

This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Privacy-by-Design Approach

Syinx designs its Services with the objective of minimising the collection of personal information. The Services are not intended to require the submission of personal, sensitive, or regulated information.

Users may voluntarily or inadvertently submit personal information.
Automated AI systems process data as provided and do not verify or validate content.
We cannot guarantee that personal information will never be processed or logged temporarily.

You should not submit personal, sensitive, confidential, or regulated information unless you are legally authorised to do so.

3. Personal Information We Collect

3.1 Information You Provide

We do not intentionally require personal information to use the Services. However, we may collect personal information if you contact us for enquiries, support, or correspondence, or if future paid features are introduced.

3.2 Automatically Collected Information

We may automatically collect limited technical and usage information including IP addresses, device and browser information, access timestamps, error logs, and API usage metrics. Under Australian law, some of this information may constitute personal information.

3.3 Payment Information (Future Services)

If paid services are introduced, payments will be handled by third-party payment providers. We do not store full payment card details and are not responsible for the privacy practices of those providers.

4. AI Inputs, Outputs, and Processing

Inputs are processed by automated systems without routine human review. AI outputs are probabilistic, experimental, and may be incorrect, incomplete, biased, or misleading.

Inputs and outputs may be temporarily stored for system operation, security monitoring, abuse prevention, analytics, and performance improvement. Confidentiality is not guaranteed.

5. Cookies and Similar Technologies

We use essential cookies and similar technologies to operate, secure, and monitor the Services. You may control cookies through your browser settings, noting that some functionality may be affected.

6. How We Use Information

Information is used to operate, maintain, secure, and improve the Services, respond to enquiries, prevent misuse, and comply with legal obligations. Information may be used for analytics and future monetisation.

7. Disclosure of Information

We may disclose information to infrastructure and service providers (including cloud hosting, security, analytics, and content delivery providers), to comply with legal obligations, investigate misuse, or in connection with corporate transactions.

8. Overseas Disclosure

Information may be stored or processed outside Australia, including through providers such as Cloudflare and other international infrastructure partners. We take reasonable steps to ensure overseas recipients handle information consistently with Australian privacy requirements.

9. Data Retention

We retain information only for as long as reasonably necessary for operational, security, or legal purposes. Data may be deleted, anonymised, or aggregated without notice.

10. Data Security

We implement reasonable technical and organisational safeguards to protect information. However, no system is completely secure, and we cannot guarantee absolute security.

11. Your Rights Under Australian Law

Under the Privacy Act, you may request access to or correction of personal information we hold about you. Due to the nature of our Services, we may not always be able to identify or retrieve specific data.

12. Complaints

If you believe we have breached Australian privacy laws, you may lodge a complaint using the contact details below. We will respond within a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Children’s Privacy

The Services are not intended for individuals who lack the legal capacity to consent. We do not knowingly collect personal information from children.

14. Third-Party Services

We are not responsible for the privacy practices of third-party platforms or services integrated with or linked from the Services.

15. Changes to This Policy

We may update this Privacy Policy at any time. Updates take effect upon posting. Continued use of the Services constitutes acceptance of the updated policy.